Trucking Services

Auto Transportation Frequently Asked Questions

Want to find out more about what we do or have some questions about things related to the shipping of your vehicle? Below are some of the most common questions customers have asked us. We are always willing to provide you with more detailed information specific to you shipping needs.

 

THE PROCESS

Q: How long will it take to place the order?
A: It will only take a couple of minutes to place the order and it's very easy.

Q: How long does it take my vehicle to get picked up?
A: It will take us approximately 1-5 business days to get your vehicle picked up from the time we receive your agreement.

Q: Does Atlas Transports offer enclosed transportation?
A: Yes, however there is a premium for enclosed shipments. We also ship heavy equipment, boats and RV's, classic cars, motorcycles, custom cars, and yes, even plain old cars.

Q: What kind of trailer will my vehicle be loaded onto?
A: There are many types and styles of trailers -- the most common ones used are six or nine car transporters.

 

THE PAYMENT

Q: How do I pay for the shipping?
A: We have a comprehensive way of different payment options, including all major credit cards.

Q: Can we just pay everything to the driver when the car is delivered?
A: No, as per company policy we must obtain at lease SOME funds or form of payment up front.

 

THE WHERE

Q: Do you have any terminals or a place I can drop my car off?
A: No. We are strictly a door-to-door service

Q: Where are you located?
A: Our office is located in Houston, Tx but our trucks are nationwide.

Q: Does National Transport ship from anywhere, to anywhere within the United States?
A: Yes we do.

Q: What is door-to-door transport?
A: With door-to-door transport, you don't have to go to a terminal to ship your vehicle or accept delivery. Atlas will pick up your vehicles at your residence, office or any other place you designate. (Pickup and delivery is subject to accessibility and local laws.)

Q: What types of payment does Atlas Transports accept?
A: Atlas accepts MasterCard, Visa, American Express, or Discover for payment, which is to be submitted at the time you place your order.

Q: Will this cost me a lot of money?
A: More and more people every month are deciding to ship cars with us as opposed to driving it themselves. If you calculate the costs of gas, food, sleeping accommodations, and the time spent planning and actually making a long distance move, you will see that transporting you car with Atlas Transports is less costly and far more efficient.

Q: How do I get an auto transport quote?
A: To get a quote, call 1.877.472.8527 or click here to submit your information online.

Q: How do I book a shipment, or start a transport?
A: Call 1.877.472.8527 to schedule your shipment or start your transport with our secure online start form.

Q: Can I specify a pickup and delivery date?
A: Generally, we require a three-day window for pickups and deliveries. For a fee, Atlas offers date-specific pickup and delivery.

Q: How long will delivery take?
A: Dispatch times vary depending on origin and destination locations. For an accurate transit time quote, please call 1.877.472.8527 . It is important to remember, drivers are limited by law to a specific number of miles and hours per day. Other variables that may affect transit times include deliveries along the way, severe weather and road conditions.

Q: What is the process if there is damage to my vehicle upon delivery?
A: Please call the offices of Atlas Transports immediately. In most cases, we have only 30 days to file a claim and if not reported to us within 30 days we cannot offer assistance or be held responsible for any damage that might have occurred.

Additionally, you must clearly indicate any resulting damage that occurred during transport on the "Bill of Lading" or delivery receipt issued by the driver at the time of delivery.

Q: Can I pack personal items in my car?
A: This practice is discouraged. Additional items may shift during transit, damaging the vehicle's interior. Atlas is not liable for any damage caused by additional items during transit. Additional contents may also block the driver's view when loading your vehicle or add additional weight to the vehicle.

Q: Does Atlas ship inoperable or unusual vehicles, motorcycles and extra parts?
A: Yes. Atlas regularly ships motorcycles and inoperable vehicles and specializes in shipping unusual vehicles, including exotic, specialty and classic automobiles. Inoperable vehicles must roll and steer and can be shipped for an additional $100 fee. Extra parts are accepted on a case-by-case basis, and an additional fee may apply.

Q: How can I track my shipment or get a shipment update?
A: To track your vehicle or get an update on your vehicle's status, call 1.877.472.8527 or contact us.

Q: What kind of truck will my auto be shipped on?
A: Either an open carrier, like the trucks you see transporting cars to and from auto dealerships, or an enclosed carrier, which we recommend if you're shipping a custom or exotic car or truck.

Didn't see your question listed here? Feel free to drop us a line and we'll help you find the answer you need.